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We strive to keep our customers satisfied by offering quality products, and professional service. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. Unless merchandise is defective, returns will be subject to a 20% minimum restocking fee. These guidelines must be followed in order to receive credit:

  • Product must be in new, resalable, unmarked condition, and in original and unopened packaging.
  • A Return Material Authorization number (RMA) is always required.
  • To obtain an RMA number, please contact Customer Service at 1-800-353-4350, Monday through Friday 9:00 a.m. – 5:00 p.m. EST. To ensure prompt return processing, please attach the original packing list, and RMA number to the return.
  • Refunds will be for merchandise value only. Returns cannot be accepted for special orders or custom-made products.
  • All returns are subject to a 20% minimum restocking charge.
  • No returns will be allowed if past 30 days from invoice date.
  • No returns will be allowed on products with less than three (6) months of shelf life remaining.
  • Please allow 1-2 weeks to process your credit.
  • Credits exclude shipping and handling charges.
  • No call tag/pickup slips will be issued. It is your responsibility to return the merchandise to Barrier Technologies.
  • We will not accept any product returns with biohazard contamination.
  • We cannot guarantee credit if a return is unauthorized or does not have an RMA number.

Damaged Goods/Short Shipments Must be reported within 5 days of receipt.

Be sure to note any damage or poor box conditions when signing for packages. If shipment arrives damaged or with parts missing, contact the carrier immediately. Be sure to save product packaging. All shipping charges and risk of loss are F.O.B. shipping point and are the responsibility of the purchaser.